🚧 Caveats and Known Issues#

Deleting and re-installing the add-on#

During early stages of development of the AnkiHub add-on, there have been some issues that required re-installing the add-on.

Try to avoid this, but if you need to do it for some reason, you will need to do a couple of things:

  • Use the add-on to manually re-add your subscribed decks

  • You may need to disable the AnkiHub add-on, restart Anki, and then update your add-ons

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Login issues#

If you are unable to access your account, please email us at supper@ankihub.net

Important

Please direct any other support requests to https://community.ankihub.net/, unless you need to share private information with us.

Problems updating add-ons#

The work around for problems with updating add-ons is to:

  • Close Anki.

  • Start Anki in safe mode by holding the shift key while it starts.

  • Update the add-ons (Tools → Add-ons → Check for Updates).

  • Restart Anki.

Installing a deck for the first time won’t have sub-decks#

If you haven’t installed a deck previously from another source and you let AnkiHub install it, you won’t have subdecks, only a top-level deck.

Subscribing to decks#

You need to make sure that you are subscribed to the deck on AnkiHub first. Make sure the button says “subscribed” before pasting in the code to the add-on:

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Protected Fields and Tags#

Protected tags#

These currently need to be entered in the AnkiHub on a single line, separated by spaces, e.g., tag1 tag2 tag3

Protected fields#

These need to be configured on AnkiHub from the decks page ***before you sync with AnkiHub***:

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Not downloading content from fields previously protected#

To resolve this, you can reset local changes for the note in the Anki browser. Right-click the note and select “AnkIhub: Reset local changes to note”. You can also reset local changes for all notes in an AnkiHub deck (Anki browser → AnkiHub → Reset local changes to deck).